Refund Policy

At drelanthivosa, we understand that financial software investments represent significant decisions for our users. Our refund policy reflects our commitment to customer satisfaction while maintaining sustainable business operations.

Please note that refunds are not available for subscriptions that have been actively used for more than 60 days, except in cases of documented technical failures or billing errors on our part.

We've designed our refund process to be straightforward and transparent. Following these steps helps ensure your request is processed efficiently.

Refund processing times vary depending on your original payment method and banking institution. Here's what you can expect for different payment types:

During peak periods or holidays, processing may take slightly longer. We'll always communicate any delays and provide updated timelines. For urgent situations, please contact our support team directly.

Certain situations require individual consideration beyond our standard policy guidelines. We handle these cases with flexibility while maintaining fairness for all users.

Educational Institution Subscriptions: Schools and universities receive extended refund periods up to 90 days to accommodate academic calendar changes and budget approval processes.

Medical or Personal Emergencies: We understand that life circumstances can change unexpectedly. Users experiencing serious health issues or family emergencies may qualify for extended refund consideration regardless of usage duration.

Business Closure Situations: Small businesses that cease operations due to unforeseen circumstances can request prorated refunds for unused subscription periods with appropriate documentation.